Cancellation & Rescheduling Policy
Tutoring works best when students and instructors can count on their scheduled time. We understand that illness, emergencies, and unexpected conflicts happen. This policy balances flexibility with respect for everyone’s time.
This policy applies to all individual tutoring sessions.
Booking an appointment
Available appointments for most instructors can be reserved through TutorBird. Your appointment is confirmed immediately when you book it. No additional instructor approval is required.
To arrange appointments with Vinny, contact admin@testprepwizards.com.
How to cancel or reschedule
Please notify Mary, our business manager, as soon as you need to change an appointment. Email admin@testprepwizards.com or call/text (203) 292-0196.
Mary is the preferred contact, but notice sent directly to your tutor also counts toward the cancellation deadline. The notice period is measured from when you notify either Mary or your tutor—not when the appointment is updated in TutorBird.
Any makeup credits provided under this policy will be recorded in TutorBird.
Student cancellations and rescheduling
The same notice requirements apply whether you cancel a session or move it to another time.
| Notice before the scheduled start | Charge |
|---|---|
| At least 24 hours | No charge |
| At least one hour, but less than 24 hours | Half the scheduled session fee |
| Less than one hour, or a missed appointment without notification | Full scheduled session fee |
If a student has not arrived or connected, the instructor will reach out approximately five minutes after the scheduled start. The instructor will wait until 30 minutes after the scheduled start before treating the appointment as missed.
Repeated missed appointments or same-day cancellations
After two no-call/no-shows or same-day cancellations, including a combination, within a 60-day period, we reserve the right to remove the student’s remaining appointments from the calendar.
If this happens, students on our waiting list will be notified of the available times before the family can rebook. Future appointments will depend on availability.
Instructor cancellations and rescheduling
We hold ourselves accountable for the time families reserve, too.
| Instructor change | Credit to the family |
|---|---|
| Missed appointment without notification | Two free hours of tutoring |
| Cancellation or rescheduling with less than 24 hours’ notice | Two free hours of tutoring |
| Cancellation or rescheduling with 24–48 hours’ notice, inclusive | One free hour of tutoring |
| Cancellation or rescheduling with more than 48 hours’ notice | No automatic credit; repeated changes will be addressed individually |
If an instructor needs to reschedule repeatedly, we will work with the family to address the inconvenience.
Emergencies and exceptions
We reserve the right to make exceptions for genuine emergencies, including a death of a loved one, a medical emergency, a power outage, inclement weather, or an accident.
Please let us know as soon as possible so we can discuss the situation.
Questions
Contact your instructor or our business manager, Mary, at admin@testprepwizards.com, or call/text (203) 292-0196.